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Privacy & Policy

Last Updated: November 14, 2025

At X Med Vet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information

We may collect the following information when you register, place an order, or contact us:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party gateways)

b. Non-Personal Information

We automatically collect:

• Browser type
• Device information
• IP address
• Pages visited
• Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Improve our website and services
• Respond to customer inquiries
• Send order confirmations and updates
• Prevent fraudulent activity
• Provide customer support
• Comply with legal requirements

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences
• Improve site performance
• Analyze site traffic
• Personalize your experience

You can disable cookies through your browser settings, but some features may not work properly.

4. Sharing Your Information

We may share your data with:

• Payment processors (for secure payments)
• Delivery and courier services (to ship your order)
• IT service providers (for website hosting or security)
• Legal authorities (only when required by law)

We do NOT share your information with marketing companies without consent.

5. Data Security

We use industry-standard security measures to protect your data, including:

• SSL encryption
• Secure payment gateways
• Access controls and authentication

However, no online system is 100% secure. We strive to protect your information but cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for marketing
• Request a copy of your stored information

To exercise your rights, contact us at info@xmedvet.com.

7. Retention of Data

We keep your information only as long as necessary for:

• Fulfilling orders
• Legal obligations
• Resolving disputes
• Improving services

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Children's Privacy

We do not knowingly collect data from children under the age of 18. If we discover such data has been collected, it will be deleted immediately.

10. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with a new "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: